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| 1. Be proactive - you are in control rather
than being a victim |
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| 2. Begin with the end in mind - live by values -
you know what you personally want out of life and do not get
distracted |
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| 3. Put first things first - prioritising and
controlling - have good personal time management - focus on
the non-urgent, important things |
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| 4. Think win/win - avoid creating losers. See
challenges rather than problems, and trust others |
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| 5. Understand and then be understood - listen
carefully to make sure you understand the other person’s
point of view - listen for feelings as well as meaning |
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| 6. Synergise - recognize and respect different
points of view and use them as driving forces to produce the
best solutions and enhance mutual awareness and respect |
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| 7. Sharpen the saw - this is about personal
renewal, growth and learning and has four dimensions -
physical, social, spiritual and mental |
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