The Emotional Competence Framework
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Source: Goleman, Daniel (1998) Working with Emotional Intelligence; Bloomsbury
Personal Competence 
- How we manage ourselves
Social Competence 
- How we handle relationships

"The great divide in competencies lies between the mind and heart, or, more technically, between cognition and emotion. Some competencies are purely cognitive, such as analytic reasoning or technical expertise. Others combine thought and feeling; these I call ‘emotional competencies’" p23

Personal Competence - How we manage ourselves

Self Awareness

Knowing your internal states, preferences, resources and intuitions

  • Emotional awareness: recognising your emotions and their effects
  • Accurate self-assessment: knowing your strengths and limits
  • Self-confidence; a strong sense of your self-worth and capabilities

Self Regulation

Managing your internal states, impulses and resources

  • Self control: keeping disruptive emotions and impulses in check
  • Trustworthiness: maintaining standards of honesty and integrity
  • Conscientiousness: taking responsibility for personal performance
  • Adaptability: flexibility in handling change
  • Innovation: being comfortable with novel ideas, approaches, and new information

Motivation

Emotional tendencies that guide or facilitate reaching goals

  • Achievement drive: striving to improve or meet a standard of excellence
  • Commitment: aligning with the goals of the group or organisation
  • Initiative: readiness to act on opportunities
  • Optimism: persistence in pursuing goals despite obstacles and setbacks

Social Competence - How we handle relationships

Empathy

Awareness of the feelings, needs and concerns of others

  • Understanding others: sensing the feelings and perspectives of others and taking an active interest in their concerns
  • Developing others: sensing the development needs of others and bolstering their abilities
  • Service orientation: anticipating, recognising and meeting customer’s needs
  • Leveraging diversity: cultivating opportunities through different kinds of people
  • Political awareness: reading a group’s emotional currents and power relationships

Social Skills

Adeptness at inducing desirable responses in others

  • Influence: wielding effective tactics for persuasion
  • Communication: listening openly and sending convincing messages
  • Conflict management: negotiating and resolving disagreements
  • Leadership: inspiring and guiding individuals and groups
  • Change catalyst: initiating or managing change
  • Building Bonds: nurturing instrumental relationships
  • Collaboration and co-operation: working with others towards shared goals
  • Team capabilities: creating group synergy in pursuing collective goals

"Brilliance alone will not propel a scientist to the top unless she also has the ability to influence and persuade others, and the inner discipline to strive for challenging goals. A lazy or reticent genius may have all the answers in his head, but they amount to little if no one knows or cares." p29
Only when we have removed the harm in ourselves can we become truly useful to others.


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