Lightly Structured
- for flexibility and responsiveness
|
Tightly Structured
- for rigid central control |
| decentralised decision making |
centralized decision making |
|
maximum participation by all staff |
minimum participation by non managerial staff |
|
minimum use of rules and regulations |
maximum use of rules and regulations |
|
|
| much verbal communication - conversations, meetings,
telephone |
much written communication - memo, letter, fax |
|
staff with a variety of functions and roles |
staff with highly specialized functions and roles |
|
flexible working arrangements |
rigid/inflexible working arrangements |
|
communication within and between departments and other organisations
encouraged |
communication outside of the low ranking individual’s particular
department discouraged |
|
|
| short, vertical span of control (few middle management
levels) |
tall, vertical span of control (many middle management levels) |
|
supervision and control responsibilities limited in number |
higher ranking individuals have wide supervision and control
responsibilities |
|
all staff members represent the organisation and may deal directly and
officially with outside people and organisations |
a small number of senior managers authorised to represent the
organisation and communicate directly and officially with outside people
and institutions. |