An adviser, when dealing with either an individual or a group, could be
seen as a coach or counseler. This being the case, it might be useful to
structure the conversation according to the GROW model. A Chairperson might also
use the model when dealing with a committee.
Goal
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G
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- agree the topic for discussion
- agree specific objectives for the session
- set a long-term aim if this is appropriate
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- What would you like to discuss?
- What would you like to achieve in this session?
- What would you like to be different when you leave this session?
- Can we do that in the time we have available?
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Reality
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R
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- invite self assessment
- offer specific examples of feedback
- avoid or check assumptions
- discard irrelevant history
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- How do you know that this is accurate?
- How often does this happen?
- What effect does this have?
- What other factors are relevant?
- What is X’s perception of the situation?
- What have you tried so far?
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Options
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O
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- cover the full range of options
- invite suggestions from one being coached
- offer suggestions carefully
- ensure choices are made
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- What alternatives are there to that approach?
- Who might be able to help?
- Would you like suggestions from me?
- What are the benefits and pitfualls of that option?
- Which option would you most like to act on?
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Wrap Up
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W
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- get a committment to act
- identify possible obstacles
- plan detailed actions on a time frame
- agree what support will be given
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- What are the next steps?
- When will you do what?
- What might get in the way?
- Do you need to log the steps in your diary?
- What support might you need?
- How and when can you get that support?
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